We will send you a new product or issue a full refund if your order arrives defected, damaged or if it’s lost.
Simply email us brightideaink [at] gmail.com
Include a picture of defected/damaged merchandise or provide a proof of item loss during shipping and we will help you ASAP.
As all of our products are custom printed/made to each individual order, we are not able to accept a return or provide an exchane if you ordered a wrong size by mistake.
Please use a size guide chart before placing an order to make sure your product fits.
If you have any questions feel free to contact us by email brightideaink [at] gmail.com
Thank you!